• A good apology has three parts:
  1. I am sorry,
  2. It is my fault,
  3. What can I do to make it right…
  But most people miss the third
  part If you want to say sorry,
  mean it and do something to make it right.

• You can always say SORRY.
  But the Real apology is when you
  Hear the Sadness in their Voice,
  and See the Look in their Eyes and then you
  Realize that they have Hurt themselves Just as much.

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